Last Updated: August 12, 2026

Mediarazzi wants customers to be satisfied with their purchase. Because many of the products we sell are electronics, accessories, and specialty items, our standard policy is exchanges and store credit rather than cash refunds.

Refunds

All sales are final unless a refund is specifically approved by Mediarazzi management.

Refund requests are reviewed individually and approval is not guaranteed. Nothing in this policy limits any rights or remedies that cannot legally be waived.

Exchanges

Eligible merchandise may be exchanged for another product, subject to availability and approval.

Unless the product is defective or Mediarazzi approves otherwise, customers are responsible for returning the original purchased product before an exchange is issued.

Products should be returned with all included accessories, components, manuals, and packaging when reasonably possible.

Store Credit

When a return is approved, Mediarazzi may issue store credit instead of a refund.

In most cases, the purchased product must be returned to Mediarazzi before store credit is issued. Exceptions may be approved by management at our discretion.

Store credit may be used toward future purchases from Mediarazzi and has no cash value except where required by law.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us promptly so we can review the issue and arrange an appropriate replacement, exchange, store credit, repair, or other remedy.

Please do not discard the product, accessories, packaging, or shipping materials until your claim has been resolved.

Return Authorization

All returns and exchanges must be approved by Mediarazzi before merchandise is sent back.

Unauthorized returns may be refused or returned to the sender.

Customers should contact Mediarazzi customer service with their order number and a description of the issue before returning merchandise.

Return Shipping

Unless the return results from an error by Mediarazzi or a defective product, the customer is generally responsible for return shipping costs.

Original shipping charges are nonrefundable except where approved by management or required by law.

Condition of Returned Merchandise

Returned products may be inspected before an exchange or store credit is issued.

Products showing abuse, misuse, unauthorized modification, missing components, or damage unrelated to a defect may be denied return eligibility.

Final-Sale Items

Certain products may be designated Final Sale and may not be eligible for exchange or store credit except in cases involving defects, incorrect merchandise, or as otherwise required by law.

Management Discretion

Mediarazzi reserves the right to approve or deny returns, exchanges, refunds, and store credits on a case-by-case basis, consistent with applicable law.

New Jersey permits retailers to establish relatively strict refund and return policies, but requires the policy and its conditions to be disclosed conspicuously to customers. For online sales, customers should also be able to review the applicable return conditions before purchasing.

Contact

For return or exchange assistance, contact Mediarazzi customer service through Mediarazzi.com and include your order number.

Mediarazzi
Jersey City, New Jersey
United States